CASE STUDIES
The Buffalo Wing Factory
Buffalo Wing Factory has seen its online ordering monthly take-out sales skyrocket using our beautifully-designed menus!
Dan Tufts, The Buffalo Wing Factory
5 Sep 2018
Working with the folks from Waitbusters has been an honest pleasure. They treat us like partners and not like customers. Not only have they delivered everything that they said they would, they have increased our take-out sales tremendously by almost 80% per month! I highly recommend them.
The All American Steakhouse
Three weeks after install, The All American Steakhouse is earning an incremental $800-$1000/month with the Jump The Line feature!
Tony Boyden, The All American
14 Oct 2018
We were a little dubious at first using Digital Diner since we only had wait lines on the weekends and were not sure about the ROI. We were ecstatic to see our investment cost paid off in one month using the Jump The Line feature. We cannot wait to launch online ordering! I highly recommend Waitbusters Digital Diner.
The Busy Bee Cafe
Has seen 11-15 new parties per day and has decreased wait times by 35% on average, leading to $8K - $9K lift in monthly revenue.
Jennifer Smash, The Busy Bee Cafe
8 Oct 2018
We have used their software for over a year and have seated over 30,000 people without a hitch. Ever since we have started using Digital Diner, we no longer have customers walking away because of an overcrowded lobby. We estimate this has increased our daily revenue by about $250-$300 per day.
The Bobbin’ Cork
Leveraging our patent-pending pre-ordering feature, Bobbin’ Cork has welcomed an amazing 42% average income per table increase in 45 days!
Jonathan Chumney, The Bobbin' Cork
7 Nov 2018
What intrigued me the most about their solution was the ability to better monetize my tables. I have a fairly small restaurant and having the ability to enable my customers to pre-order their meals has given me a significant lift in my revenue. Thank you WaitBusters!
Universal Joint
Using the SMS Marketing tool,Universal Joint has quadrupled sales between 2pm-5pm, normally a very slow time, leading to a $3,700 increase in MRR.
Bruce Kennedy, Universal Joint
5 Sept 2018
Our restaurant had a problem and we were losing money every week. We had a paper tablet that we were keeping our wait list on every weekend and it was a nightmare. People waiting were scattered all over the restaurant inside and out and it took 5 or more minutes for a host to track them down. People were leaving without telling the host so we spent even more time looking for them. We were losing customers. We were losing money. We were using the host to chase people around the restaurant rather than welcoming and seating people. It was a big mess. However, waitbusters has changed all that with their software.
THE 5 MOST COMMON INDUSTRY PROBLEMS WE HELP SOLVE:
Lack of new revenue streams from existing customers
Over-crowded lobbies that turn away guests and revenue
Reservation no shows that hurt your bottom line and waste food
Poor online ordering margins and costly per order fees
Exorbitant advertising costs to acquire & retain customers
345,000 USERS AND COUNTING
REQUEST A DEMO & GET A PRICE
See for yourself how we help restaurants generate significant revenue with a minimal investment
FEATURES
Digital Diner's feature-rich, all-in-one solution
ONLINE ORDERING
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Online ordering checks average 20% - 26% more than in-house and phone call checks
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Online ordering allows you to free up your FOH staff to do what they do best -take care of your in-house customers
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Online ordering allows you to collect valuable customer data that can be leveraged to increase sales and drive repeat business
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GrubHub, ChowNow and DoorDash are great but they charge margin-eating commissions and they own your customers
Our Online Ordering capabilities allow customers to access menus and place orders directly through your restaurants website, Facebook Business Page, Facebook Messenger, SMS and even Amazon Alexa!
WAIT LINE
MANAGEMENT
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Wait Line system for customers from your website or social media channels
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More relaxed dining experience with no overcrowded lobbies
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Guests can get in line and seated quickly
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Eliminates the need for expensive buzzers.
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Guests can get in line and check their wait times from their personal devices
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Guests can pre-order while waiting to be seated
80%
of diners visit a restaurant’s website or social media site before making a reservation
RESERVATIONS
MANAGEMENT
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Offer reservations directly from your restaurant website or social media channels
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Capture potential customers’ business right when they are making a decision even when your restaurant is closed
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Avoid missing out on potential new customers (and revenue) 24/7
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Eliminate No Shows with the Reservation Deposit feature
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Generate new revenue with the Table Select feature
TABLE & SERVER MANAGEMENT
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No more pen & paper
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Manage wait lines, reservations and walk-ins all in one place
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Easily set up server sections and server rotations
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Collect valuable customer data
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Multiple table statuses, including, available, seated, needs cleaning, paid and on hold
INTEGRATION
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Integrate a remote wait line or reservations solution directly into your Facebook Business page
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All your social media followers can get in line without having to navigate to your website or needlessly clutter your lobby
24/7 DINING
CONCIERGE
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Our custom chat bots include a pre-built robust feature set, intuitive interface and simple set-up
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Your customers will easily be able to peruse menus, get in line, order food, get directions, read and submit reviews, book a table and even get in touch with someone live
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All of these features lead to improved customer experience and expanded client outreach
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Extremely high open rates
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Minimal cost
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Send time-sensitive offers and view conversions
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2-way personalized communication before the guest arrives, during their meal and after they leave
SMS MARKETING
99%
14%
SMS
Open Rates
Open Rates
SOCIAL MEDIA SHARING
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Drive new customers through your doors
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Expand your restaurant’s brand awareness
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Leverage Facebook’s viral propagation tools
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Your customers become your biggest advocates
VIP GUEST
TREATMENT
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Enhance personal customer service
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Manually flag guests that meet other special status criteria
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Dynamically flag guests based on patronage with our AI-based algorithms
SMART PHONE OPTIMIZATION
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Digital Diner is now optimized for smart phones
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Eliminates the need for restaurants to have to purchase a laptop or tablet for the Host station
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All front of house tasks can be easily completed with a couple of swipes and taps on any smart phone
LOCATION UPDATES
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Know guest locations when they are in a wait line
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Determine whether guests will make their reservations on time
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Reach out proactively to guests who are stuck in traffic
ANALYTICS
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Track guest behavior and other KPIs
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Get the data you need on demand
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Collect guest behavior, analyze it and then create a list of action items for managers to tackle or assign to staff members
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Available 24/7 from any device
MEET THE TEAM
SHANE GAU
Chief Product Officer, with over 25 years of product management experience with brands such as, AOL, Verizon and SAP, this product guru lives and breathes "When restaurants speak, we listen".
ANICIA GAU
VP of Social Media & Marketing. Brains behind our patent-pending Social Media Share and SMS Marketing tools. Spent over a decade driving strong user acquisition with low ad budgets.
AARON JONES
Deputy Director of Sales. Takes pride in both her team and her product. Over 10 years dedicated to customer service and the sale of technology. Our implementation expert extraordinaire.
